Fit matters, our size guide is as follows.
Orders
How do I find the right size & fit?
Can I cancel or change orders made?
Do contact us within 24 hours after placing the order so we can arrange for efficient amendments!
How do I find my order status?
What if I receive a faulty/incorrect item in my order?
Our apologies on this, contact us through the Contact Us Form and we will send out a brand new replacement.
Shipping & Delivery
How long will delivery take?
For orders within Malaysia, we aim to deliver all orders within 1 week. Customized pieces would reach within 2 weeks.
In regards to international orders, it would require roughly 1 - 2 weeks.
What are shipping options?
Currently, all Malaysian and international orders are delivered through DHL. Occassionally, an alternate delivery partner will be used if the need arises.
How do I get free shipping on orders?
For West and East Malaysia, orders above RM 100 will be eligible for free delivery. Otherwise, a RM 2 delivery fee will be charged for West Malaysia & RM 5 delivery fee will be charged for East Malaysia.
International Order rates will be calculated at checkout.
Refunds/Returns
What is your refund/return policy?
Within 30 days of purchase, you are able to return orders if it is unworn, unwashed with complete accessories included and in the original packaging, which must also be in a resealable condition. It must be accompanied with a valid Order Reference number.
To initiate returns, do reach out to us here.
If the item is damaged, has been lost in the delivery process or is not as per what you ordered, we can issue a replacement or refund.
How long would refunds take?
After your refund is processed, we'll e-mail you when the refund is issued to your payment method. Refunds may take up to 10 additional days to be available in your bank account, depending on your bank's policies
Still have any questions?
Email: info@thepetscollective.com